The Care Quality Commission
  • Doctor
  • GP practice

Hedge End Medical Centre

Overall: Good read more about inspection ratings

The Medical Centre, 24-28 Lower Northam Road, Hedge End, Southampton, Hampshire, SO30 4FQ (01489) 785722

Provided and run by:
Hedge End Medical Centre

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Hedge End Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Hedge End Medical Centre, you can give feedback on this service.

9 May 2019

During an annual regulatory review

We reviewed the information available to us about Hedge End Medical Centre on 9 May 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

11 November 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Hedge End Medical Centre on 11 November 2015. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the Duty of Candour.

The areas where the provider should make improvement are:

  • The practice should ensure its system for storing and monitoring staff records is reviewed to confirm they are able to identify training needs for its staff and that staff are conducting the training at the relevant times.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice