During an assessment under our new approach
Date of Assessment:16 to 19 March 2026. Leylands Medical Centre is located on Leylands Lane, Heaton, Bradford, West Yorkshire. There are also two branch sites, Heaton Medical Practice which is located on Haworth Road, Bradford, West Yorkshire and Wrose Health Centre, which is located on Kings Road, Wrose Bradford, West Yorkshire. We visited all 3 sites as part of this assessment.
The practice serves a population of 18,735 patients and is a member of NHS West Yorkshire Integrated Care Board (ICB). The practice provides services under the terms of a Personal Medical Services (PMS) contract. The practice is part of the Bradford North West Primary Care Network (PCN).
The provider is registered with the Care Quality Commission (CQC) to deliver the Regulated Activities: diagnostic and screening procedures, family planning, maternity and midwifery services, treatment of disease, disorder or injury and surgical procedures.
Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population groups is in the second decile (2 of 10). The lower the decile, the more deprived the practice population is relative to others.
According to the latest available data, the ethnic makeup of the practice area is 59% Asian and 34% White with the remaining 7% being Black, Mixed and other non-white backgrounds.
This assessment considered the demographics of people using the service, the context the practice was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
The practice was previously inspected in September 2023 and rated requires improvement overall and in the key questions safe, effective and responsive. During this inspection the practice was found to be in breach of Regulation 12 (Safe care and treatment) of the Health and Social Care (Regulated Activities) Regulations 2014. The practice was rated good in the key questions caring and well led. We carried out this comprehensive assessment to review the practice's current performance and to assess progress made regarding the breach related to Safe care and treatment.
Since the last inspection, the practice had made improvements and is no longer in breach of Regulation 12 (Safe care and treatment).
At this inspection we found the provider had made improvements to address the issues previously identified. Furthermore, we saw evidence of a wide range of improvement activity undertaken by the practice to support patient experience, communication, prevention and identification and management of diseases within the patient population.
Safe: The service had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks, the practice had undertaken significant quality improvement work to ensure that staff had access to appropriate information and patients were monitored appropriately. The facilities and equipment met the needs of people, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well and involved people in planning any changes.
Effective: People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. Since our last inspection, the practice had implemented a total-triage system, this enabled clinical staff to fully assess patient requests and easily consider other health information as part of this assessment. The practice had also undertaken a range of quality improvement activity aimed to enable proactive, detailed assessments of patients and promote disease prevention.
Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. Staff made sure people understood their care and treatment to enable them to give informed consent. Staff involved those important to people took decisions in people’s best interests where they did not have capacity.
Caring: People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and treatment. The service supported staff wellbeing.
Responsive: People were involved in decisions about their care. The service provided information people could understand. People knew how to give feedback and were confident the service took it seriously and acted on it. The service was easy to access and worked to eliminate discrimination. However, improvements made regarding access to the service had not yet been evidenced in the National GP Patient Survey results (2025). People received fair and equal care and treatment. The service worked to reduce health and care inequalities through training and feedback. People were involved in planning their care and understood options around choosing to withdraw or not receive care.
Well-Led: Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. Managers worked with the local community to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas.