Dr Jinmi & Partners Also known as Houghton Regis Medical Centre

Updated 3 November 2025

Date of assessment: 31 October to 18 November 2025.

Dr Jinmi and Partners, also known as Houghton Regis Medical Centre, is a purpose-built GP practice delivering services to about 13,500 patients under a contract held with NHS England. The practice is situated within the Bedfordshire, Luton and Milton Keynes Integrated Care Board (ICB).

Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the fifth lowest decile (5 of 10). The lower the decile, the more deprived the practice population is relative to others.

According to the latest available data, the ethnic make-up of the practice area is 80% White, 7% Black, 6% Asian, 5% Mixed, and 2% Other. There are more young people and fewer older people in the practice population than the local and national averages.

This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

We carried out this assessment to gain an up-to-date view of the service following the previous assessment of the service in February 2025.

We found breaches of regulation in relation to safe care and treatment and good governance.

We have asked the provider for an action plan in response to the concerns found at this assessment.

Updated 3 November 2025

The GP Patient Survey is an independent national survey that tells us how people feel about their GP practice. The findings of the 2025 survey showed people felt involved in decisions about their care and treatment. However, fewer people were positive about their experiences of accessing and using the service than the local and national averages.

Feedback from people who used the service was mixed. Some people described feeling involved in their care and treatment, that staff listened to them, understood their concerns and clearly explained things to them. However, others said they felt staff did not listen to them and lacked empathy. Some people described staff to be polite, kind and patient, whereas others said they felt some staff could be rude and unhelpful.

The practice worked with their Patient Participation Group (PPG).