The Care Quality Commission
  • Doctor
  • GP practice

Rushbottom Lane Surgery

Overall: Good read more about inspection ratings

91 Rushbottom Lane, Benfleet, Essex, SS7 4EA 0844 477 8732

Provided and run by:
Dr Khan & Partners

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Rushbottom Lane Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Rushbottom Lane Surgery, you can give feedback on this service.

26 February 2020

During an annual regulatory review

We reviewed the information available to us about Rushbottom Lane Surgery on 26 February 2020. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

30 August 2017

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Rushbottom Lane Surgery also known as Dr Khan & Partners on 30 August 2017. Overall the practice is rated as good. Previously during a comprehensive inspection on 23 February 2016 this practice was rated as requires improvement for providing safe services.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • All staff had received an appraisal within the last 12 months.
  • Results from the national GP patient survey showed patients were treated with compassion, dignity and respect.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had systems to support carers.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a leadership structure and staff felt supported by management.
  • The practice proactively sought feedback from staff and patients, which it acted on.
  • The practice was aware of and complied with the requirements of the duty of candour.

  • The practice had collaborated with the Castle Point and Rochford Clinical Commissioning Group (CCG) and as part of the Benfleet Consortium of five local GP practices had developed a new approach to managing patients with a long term condition. A team consisting of a pharmacist, emergency care practitioner and an advanced nurse practitioner aimed to proactively manage patients at their preferred place of residence, this consisted of managing their ongoing care when needed, both long term and emergency with access to a GP if needed. This project which commenced a few months ago will be evaluated with a view to wider implementation across Castle Point and Rochford CCG.

The areas where the provider should make improvement are:

  • Complete the review of the immunisation status of clinical and non clinical staff and ensure a documented process to evidence compliance.
  • Undertake a review of practice policies and procedures so they are personalised reflecting local arrangements.
  • Continue to monitor the recently introduced systems to monitor the use of blank prescription forms and pads.
  • Continue to identify and support carers.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

23 February 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Rushbottom Lane, also known as Dr Khan and Partners on 23 February 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording and analysing significant events, however there was no system in place to ensure actions were followed up.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • The practice had arrangements in place to deal with emergencies.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Complaints were dealt with in a timely manner, however no analysis took place to identify themes in order to make changes and drive improvement.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

  • The provider was aware of and complied with the requirements of the Duty of Candour.

  • There was a program of clinical audits, however very few of these demonstrated improvements in patient outcomes.

  • Risks to patients were not all assessed and well managed. The practice had not undertaken a fire or legionella risk assessment.

The areas where the provider must make improvement are:

  • Conduct a fire and legionella risk assessment.

The areas where the provider should make improvements are:

  • Conduct periodical reviews of complaints to identify themes and drive improvement.

  • Ensure the improvement actions resulting from the analysis of significant events are reviewed to check actions were carried out.

  • Ensure clinical audits can demonstrate actions taken to drive improvement.

  • Ensure they are identifying carers in order to offer them the care and support required.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice