Hamd Medical Practice

Updated 14 December 2018

Hamd Medical Practice is situated in a purpose-built health centre; on the first floor of the Washwood Heath Health Wellbeing Centre, in Birmingham. Public Health England data ranks the levels of deprivation in the area as one out of 10, with 10 being the least and one being the most deprived. Hamd Medical Practice provides services to approximately 6,070 patients.

The service is registered to provide the regulated activities of Diagnostic and screening procedures, Family planning, Maternity and midwifery services, Surgical procedures and the Treatment of disease, disorder or injury at Hamd Medical Practice, Washwood Heath Primary Care Centre, 4 Clodeshall Road, Birmingham, B8 3SW. Our inspection was based at this location address.

The practice is led by a male GP partner (also the Registered Manager) and one female GP partner. The clinical team includes a team of three long-term sessional locum GPs, two are female and one is male. There is also a practice nurse and two healthcare assistants (all female).

The practice team includes a practice manager and a team of six administrative staff who cover admin and reception duties. The practice is also supported by a business manager who is contracted to support the practice with operational and finance management.

The practice is open for appointments between 8am and 6.30pm Monday to Friday, extended hours operate until 7.30pm Monday to Wednesday and there are also appointments available to registered patients through the Washwood Heath Hub which rotates across four local practices. These appointments are available until 8pm on weekdays and on some weekends from 9am through to early afternoon. When the practice is closed patients are automatically diverted to the GP out of hours service provided by the Badger Out of Hours Group. Patients can also access advice through the NHS 111 service.

Updated 14 December 2018

This practice is rated as Good overall. (Previous rating April 2016 – Good)

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Hamd Medical Practice on 20 November 2018 as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. Although performance was below local and national averages in some areas such as childhood immunisation and cervical cancer screening, the practice was able to demonstrate how they had worked to improve these areas. This was supported by unverified data provided during our inspection which confirmed that uptake in these areas were meeting the required standards and targets.
• The practice proactively identified patients with commonly undiagnosed conditions and patients at risk of developing long term conditions such as diabetes. We saw how through systematic identification and monitoring, pre-diabetic patients were identified and referred to prevention programmes to help in preventing the development of diabetes. Furthermore, the practice was able to provide examples of how this approach led to a reduction in patients HbA1c (blood sugar) levels.
• Staff involved and treated patients with compassion, kindness, dignity and respect. Patient feedback was mostly positive with regards to care and treatment overall.
• The practices GP patient survey results were below local and national averages for questions relating to access to care and treatment, in addition to some questions regarding kindness, respect and compassion. The practice provided evidence of an action plan which outlined areas that the practice was working on to improve, however the evidence provided failed to demonstrate if satisfaction rates had improved.
• The practice provided staff with ongoing support. Staff training and learning was tested in a creative and engaging way during practice learning sessions. Staff stated they felt respected, supported and valued. They were proud to work in the practice. We saw that the practice reflected on things that went well and positive performance was celebrated through initiatives such as ‘employee of the month’.

The areas where the provider should make improvements are:

• Continue with efforts to improve uptake rates with regards to childhood immunisation and cervical screening.
• Focus on improving satisfaction rates in response to the below average results of the national GP patient survey.
• Continue to identify and capture carers to ensure they are offered support where needed.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.

Updated 14 December 2018

Updated 14 December 2018

Updated 14 December 2018

Updated 14 December 2018

Updated 14 December 2018

Updated 14 December 2018