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Bluebird Care (Hounslow & Chiswick) Good

Inspection Summary


Overall summary & rating

Good

Updated 20 February 2020

About the service

Bluebird Care (Hounslow and Chiswick) provides domiciliary care services for adults with a wide range of needs. The service offers support to people who require help with day to day routines, including personal care, meal preparation, shopping, housework and supporting people out into the community. At the time of inspection there were 33 people receiving support of which 30 people were supported with personal care. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

Care workers administered people’s medicines in a safe way and as prescribed. People told us they felt safe when receiving care. The provider had processes in place for the recording and investigation of incidents and accidents.

There were processes in place to investigate any concerns regarding the care provided and any complaints that were received. Risk management plans were in place providing care workers with guidance on how to minimise risks for people using the service.

There were robust recruitment processes and there were enough care workers sent to each visit to provide support based upon the care needs of people. Care workers received the training and supervision they required to provide them with the knowledge and skills to provide care in a safe and effective way.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Detailed assessments of a person’s support needs were completed before care visits started. Care plans described the care and support a person required and how they wanted it to be provided.

People using the service were supported to access the community to reduce the risk of social isolation.

The provider had a complaints process in place and people told us they knew what to do if they wished to raise any concerns.

There was a range of quality assurance processes in place to identify if any actions were required to improve the service. People using the service and staff felt the service was well-led.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 19 July 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 20 February 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 20 February 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 20 February 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 20 February 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 20 February 2020

The service was well-led.

Details are in our well-Led findings below.