We carried out a review of the data available to us about Whitby Group Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Whitby Group Practice, you can give feedback on this service.
We carried out an announced comprehensive inspection at Whitby Group Practice on 6 October 2016. The overall rating for the practice was good, with the key question of safe rated as requires improvement as the arrangements in respect of medicines management did not assure that risks had been minimised. The full comprehensive report published on 15 December 2016 can be found by selecting the ‘all reports’ link for Whitby Group Practice on our website at www.cqc.org.uk.
This inspection was an announced focused inspection carried out on 13 June 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breach of regulation we identified in our previous inspection on 6 October 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.
Our key findings were as follows:
Chief Inspector of General Practice
We carried out an announced comprehensive inspection Whitby Group Practice on 6 October 2016. We visited the main surgery in Whitby and the branch surgery at Robin Hoods Bay during the inspection. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
Governance systems were in place. An understanding of the performance of the practice was maintained in most areas. However we identified oversight in some areas of medicines management.
We saw areas of outstanding practice:
The practice employed an outreach nurse who provided support to patients living in care homes and patients who were housebound.
The practice had a nominated carers champion. 5% of the practice population had been identified as carers and were being provided with options of health care treatment and support.
One of the GP’s has supported the Royal Lifeboat Institute for 25 years. They have been awarded an Honorary Medical Advisor for the Whitby Lifeboat RNLI for their long service. They have been doing the medicals for the lifeboat men and providing life support to them training for around 25 years.
The area where the provider must make improvement is:
Take action to address identified concerns in respect of the management of medicines.
Chief Inspector of General Practice
Patients who received treatment at the practice told us that they were very happy with the care and treatment they received and they had confidence in the staff. They said 'The doctors here saved my life the treatment I have had has been excellent' and 'If I need ten minutes I get ten minutes but if I need longer then I get longer'.
Patients expressed their views and were involved in making decisions about their care and treatment. We saw that patients were given information and support with regards to treatment options and that staff maintained patient's privacy and confidentiality.
Patients had their medication prescribed and dispensed at the time they needed it and in a safe way.
Staff had received appropriate professional development and training to ensure they could meet the needs of the people who used the service. Staff could tell us who they would contact if they had any concerns about child protection issues or abuse of patients. The practice had systems in place to assess and monitor the quality of the service that people received.