Archived: Concept House Surgery

Letter from the Chief Inspector of General Practice

This is the report of findings from our inspection of Concept House Surgery. Our comprehensive inspection was an announced inspection, which took place on 13 November 2014.

Concept House Surgery is situated in Bootle and has operated Sefton Road Surgery, situated in Litherland, as a branch surgery since April 2014. Because of the way in which each surgery has been registered with the Care Quality Commission, Concept House Surgery and Sefton Road Surgery have been inspected separately and individual reports are available for both practices.

We rated the practice overall as good because the practice had made provision to ensure care for people was safe, caring, responsive, effective and well lead.

Our key findings were as follows:

• The practice was safe and well led. The practice had combined two surgeries which were formally single handed GP services and had brought together telephone and other new systems to enable patients to be seen by clinicians at either of the two practices.

• The practice was responsive. The practice had developed over the last year an audited system of flexible and bookable appointment times across the two surgeries.
• The practice was effective. The practice had introduced a clear vision and had combined staff to form a new team to deliver high quality care and promote good outcomes for patients using either surgery.
• The practice was caring. Patients were satisfied with the individual approaches adopted by staff and said they were respectful and polite. We received a number of comments from patients who told us that the clinicians took time to listen to them.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice