Grange Surgery

Updated 21 July 2026

Date of Assessment: 28 July 2026. Grange Surgery is a GP practice delivering services to approximately 9,260 people under a contract held with NHS England. The service is located at The Grange Surgery, 41 York Road, Birkdale, Southport, Merseyside. According to the latest available data, the ethnic make-up of the service area is approximately 95.4% White, 1.8% Asian, 1.7% Mixed, 0.5% Black and 0.6% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 8th decile (8 of 10). The lower the decile, the more deprived the service population is relative to others.

This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

The premises and facilities were clean and well maintained. The provider assessed and managed the risk of infection well and took steps to control the risk of it spreading. There was a good level of staffing with the right skills, qualifications and experience. Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes. Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity. The system for booking appointments was responsive to people’s needs and patient satisfaction with being able to readily access the service was high and people could access care, treatment and support when they needed it. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles and staff understood their individual roles and responsibilities. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers. Leaders and staff had a shared vision and culture based on listening, learning and continuous improvement. Clear and effective processes were in place to govern the service and ensure high quality standards were met.

Updated 21 July 2026

The provider encouraged and used feedback from people who used the service to make improvements. As part of our assessment, we reviewed feedback from people who used the service to understand their views and experience.

Feedback from a range of sources showed that patient experience of the service was very positive. The results of the National GP Patient Survey showed the practice received similar to, or higher than local and national average scores for patient satisfaction. The results showed that patients felt positive about their overall experience of the service; patients felt listened to, treated with care and concern, involved in decisions about their care and treatment, and had confidence and trust in the healthcare professionals. Patients also felt they could access the service easily. Recent results from the NHS Friends and Family Test showed that people were highly positive about their experience of the service with very complimentary feedback about staff in all roles. People who used the service were invited to provide feedback directly to CQC. Responses we received were positive. We also met with a number of patients during our visit to the practice and they provided highly positive feedback about their experience of the service.