This was a follow up visit to check that the provider had taken the required actions to meet essential standards following our previous inspection in October 2013.
During our inspection we spoke with 4 members of staff, including GPs, nurses and the practice manager. We also collected 17 responses to a survey questionnaire we left in the patient waiting area.
People commented that they were happy with the service they received. One patient commented 'This is a very pleasant surgery with a nice atmosphere.' Another patient commented 'This is a very good, professional and friendly practice. The quality of care received at this practice was a factor in a recent decision not to move away from the area.'
We found that people were protected from abuse through the provision of suitable training given to staff, the presence of clear policies and the ready availability of information to staff and people who used the service.
Since our last inspection, the provider had taken some steps to ensure that people were protected from the risk of infection. People who commented told us that the standard of cleanliness was good, very good or excellent. One person commented 'The environment is clean, well looked after and comfortable.' However, we found that that the provider did not have adequate arrangements in place to protect patients and staff against the risk of infection and cross contamination and procedures were not always followed to ensure a safe and clean environment.
The provider had taken steps to improve their recruitment processes and to ensure that patients were cared for and supported by suitably qualified, skilled and experienced staff. Staff files had been updated since our last inspection visit and a revised recruitment policy had been developed.