Archived: Moorgate Croft

Effective systems were in place to ensure visitors to the service followed government guidelines for wearing Personal Protective Equipment (PPE). Facilities were available for visitors to sanitise their hands and put on PPE. Appropriate tests were carried out for visitors prior to entry. For example, a temperature check and a lateral flow test.

Staff supervised all essential visitors to ensure social distancing and infection control guidelines were followed.

All staff were trained in safe infection prevention and control (IPC) practices. We observed staff wearing appropriate PPE and sufficient supplies were available.

A regular programme of testing for COVID-19 was in place for staff and people who lived in the service. There had been a good uptake of residents receiving the COVID-19 vaccine.

The environment was clean and hygienic. Enhanced cleaning took place daily.

People were supported to maintain contact with their relatives in different ways including window visits and video calls.

The provider's infection prevention and control policies and procedures were up to date and a COVID-19 business contingency plan was in place and had been followed.

Moorgate Croft is a residential care home providing personal care and accommodation to 31 people. The service can support up to 31 people.

People’s experience of using this service and what we found

People were safeguarded from the risk of abuse. People we spoke with told us they felt safe living at the home. The provider had systems in place to ensure lessons were learnt and action taken when things went wrong. The provider ensured people’s medicines were managed in a safe way. We identified an error in recording of one medicine, however, this was rectified on the day of our inspection.

The home was clean and well maintained. Risks associated with people's care had been identified and actions taken to minimise risks occurring. There were sufficient staff available to meet people's needs, although some people said staff were often busy.

People's needs were assessed and care and support was provided in a way that supported people's preferences. Staff told us they received training and support to carry out their role. People received sufficient food and drinks to maintain a healthy and balanced diet.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We observed staff interacting with people who used the service and found they were supportive and caring. Staff we spoke with explained how they respected people's privacy and dignity and promoted people's independence. People who used the service were complimentary about the staff and how caring they were towards them.

People received person centred care which met their needs and considered their preferences. Social stimulation was provided by an activity co-ordinator. The provider had a complaints procedure and people we spoke with felt able to raise concerns with the registered manager and the staff team. End of life care needs were part of people’s care records. The service had an end of life lead to support staff with this element of care.

The registered manager was supported by a deputy manager and a team of senior staff. The provider had an audit system in place to identify any concerns and to monitor the home. People were supported to feedback their opinions about the service and meetings were available for relatives, residents and staff.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 22 February 2017). Since this rating was awarded the registered provider of the service has altered its legal entity. There was also an inspection on 12 September 2019, however, the report following that inspection was withdrawn as there was an issue with some of the information that we gathered.

Why we inspected

This is a planned re-inspection because of the issue highlighted above.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.