The Care Quality Commission
  • Doctor
  • GP practice

Alexander House Surgery

Overall: Good read more about inspection ratings

2 Salisbury Road, Farnborough, Hampshire, GU14 7AW (01252) 541155

Provided and run by:
Alexander House Surgery

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Alexander House Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Alexander House Surgery, you can give feedback on this service.

17 September 2019

During an annual regulatory review

We reviewed the information available to us about Alexander House Surgery on 17 September 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

13 December 2016

During an inspection looking at part of the service

Letter from the Chief Inspector of General Practice

We carried out a focused inspection of Alexander House Surgery on 13 December 2016 to assess whether the practice had made the improvements required in providing safe care and services.

We had previously carried out an announced comprehensive inspection at Alexander House Surgery on 10 February 2016 when we rated the practice as good overall. The practice was rated as requires improvement for providing safe care. This was because the use of blank prescription stationery was not monitored. Also, the practice had not completed all recommended actions to improve fire safety.

We asked the provider to send a report of the improvements they would make to comply with the regulations they were not meeting at that time. The practice is now able to demonstrate that they are meeting the regulations. The practice is now rated as good for providing safe care and the overall rating remains as good.

This report should be read in conjunction with the full inspection report dated 13 May 2016.

Our key finding across the area we inspected was as follows:

  • The systems to monitor blank prescription stationary use were safe.
  • The practice had taken all action required to improve fire safety.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

10 February 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Alexander House Surgery on 10 February 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows: There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.

  • Risks to patients were assessed and well managed, with the exception of legionella checks and ensuring remedial actions from the fire risk assessment had been carried out.
  • Improvement was needed to ensure prescription pads were appropriately logged through the practice.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the Duty of Candour.

The areas where the provider must make improvement are:

  • Ensure there is a system in place for monitoring the use of prescriptions pads in the practice.

  • Ensure recommendations made in the fire risk assessment are actioned.

The areas where the provider should make improvement are:

  • Review checks of water temperatures in line with the recommendations made in the legionella risk assessment.

  • Review the programme of appraisals as planned.

  • Ensure all staff who act as chaperones have received appropriate training.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

Intelligent Monitoring

We use our system of intelligent monitoring of indicators to direct our resources to where they are most needed. Our analysts have developed this monitoring to give our inspectors a clear picture of the areas of care that need to be followed up. Together with local information from partners and the public, this monitoring helps us to decide when, where and what to inspect.