21 January 2015
During a routine inspection
Letter from the Chief Inspector of General Practice
The Woodland Road Surgery was inspected on the 21 January 2015. This was a comprehensive inspection. We rated this practice as Good.
We found the practice to be good for providing safe, caring responsive and effective and well led services. It was also good for providing services for older people, people with long term conditions, families, children and young people, working age people including those recently retired and students, people who were vulnerable and those experiencing poor mental health and those with dementia.
- Patients who use the practice had access to community staff including district nurses, community psychiatric nurses, health visitors, physiotherapists, counsellors, and midwives.
- Patients we spoke to and the comment cards submitted confirmed that patients were happy with the service and the professionalism of the GPs and nurses. The practice was visibly clean and there were effective infection control procedures in place.
- We found that staff were well supported and the practice was well led with a clear vision and objectives. Staff had a sound knowledge of safeguarding procedures for children and vulnerable adults.
- Care and treatment was being delivered in line with current published best practice. Patient’s individual needs were consistently met in a timely manner.
- All the patients we spoke to during our inspection were very complimentary about the service and the manner in which they were cared for. Recruitment, pre-employment checks, induction and appraisal processes were in place. Staff had received training appropriate to their roles and further training needs had been identified and planned.
The provider should ensure that blank prescriptions are stored securely until used.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice