Mount Chambers Medical Practice

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence that staff monitored people’s care and treatment and supported them to live healthier lives. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff focussed on identifying risks to people’s health, including those in the last 12 months of their lives and those with caring responsibilities. Staff supported national priorities and initiatives to improve population health, including stopping smoking and tackling obesity.

The service had effective arrangements in place to provide a range of health checks, including NHS Health Checks for eligible people, annual physical health checks for people with a severe mental illness, and annual health checks for people with a learning disability. Arrangements were in place to follow up people who had not attended. The practice carried out regular audits of the uptake of these health checks and implemented action plans to address any concerns.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive, consistent and met the expectations of people themselves.

The service’s performance was slightly below the national averages for breast and bowel cancer screening and was also slightly below the national target for cervical screening uptake.

The service had met the minimum take-up target of 90% for 4 of the 5 childhood immunisations indicators, but for 1 immunisation they were slightly below the minimum target.

Effective recall systems were in place and flexible appointment times, which included early morning and late afternoon appointments. Arrangements were in place to support people, for example those who wanted to discuss childhood immunisations or who may be anxious. Information about screening and immunisations was available at the service and on their website. Staff told us this information was also shared through the service’s social media platform to encourage uptake.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.