The Care Quality Commission
  • Doctor
  • GP practice

Neasham Road Surgery

Overall: Good read more about inspection ratings

186 Neasham Road, Darlington, County Durham, DL1 4YL (01325) 461128

Provided and run by:
Neasham Road Surgery

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Neasham Road Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Neasham Road Surgery, you can give feedback on this service.

05/02/2020

During an inspection looking at part of the service

We carried out an announced focused inspection at Neasham Road Surgery on 5th February 2020 as part of our inspection programme. We carried out an inspection of this service due to the length of time since the last inspection. Following our review of the information available to us, including information provided by the practice, we focused our inspection on the following key questions:

  • is the practice effective?
  • is it well-led?

Because of the assurance received from our review of information we carried forward the ratings for the following key questions:

  • is the practice safe?
  • is the practice caring?
  • is it responsive?

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all of the population groups.

We found that:

  • Patients received effective care and treatment that met their needs.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

25 March 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out this comprehensive inspection on 25 March 2015.

Overall, we rated this practice as good.

Our key findings were as follows:

  • The practice provided a good standard of care, led by current best practice guidelines.
  • The practice had a good understanding of the patient population and their needs.
  • Patients told us they were treated with dignity and respect.
  • Staff told us they felt confident and well supported in their roles.
  • The practice performed well in the management of long term conditions.
  • The practice had developed good continuity of care for patients in nursing homes.
  • The practice promoted shared learning from incidents.
  • The building was safe for patients to access, with sufficient facilities and equipment to provide safe effective services.

We saw some areas of outstanding practice including:

  • Enhanced care plans and communication/education with care homes including weekly ward rounds.
  • The practice provided an additional voluntary service to hospice patients who did not already have their own GP.
  • Newly registered patients with visual impairments were invited to the practice for a walk through induction.

However, there were also areas of practice where the provider needs to make improvements.

The provider should:

  • Ensure that documented action points arising from risk assessments are carried out.
  • Explore options to improve patient privacy in the reception area.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice