The Care Quality Commission
  • Doctor
  • GP practice

Archived: Oakfield Surgery

Overall: Good read more about inspection ratings

21 High Street, Penge, London, SE20 7HJ (020) 8776 6514

Provided and run by:
Oaks Park Medical Centre

Important: This service is now registered at a different address - see new profile

All Inspections

13 July 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Oakfield Surgery on 13 July 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had adequate facilities and was well equipped to treat patients and meet their needs. However, the practice did not have baby change facilities.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

  • The practice worked with young females, as the area had a high pregnancy rate. The practice encouraged teenagers to come in for sexual health services, consequently this helped to reduce the under 16 conception rate and the practice was awarded a star certificate for its efforts in outstanding delivery within Bromley.

The areas where the provider should make improvement are:

  • Review provision to allow those with hearing impairment to access practice services.

  • Consider providing baby changing facilities.

  • Review the Carers’ policy content to provide relevant and up to date contacts and services.

  • Keep appropriate records of fire drills.

  • Review ways to increase take up of screening, to improve patient outcomes.

  • Review involvement of patients in decision making about care and treatment, to improve patient satisfaction.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice

12 August 2013

During a routine inspection

People told us they were happy with the medical care and treatment at the practice. One person said "both the doctors are very good". People told us the receptionist staff were very nice and helpful. One person we spoke with said, they had been with the surgery for years and the GP was 'very professional, very helpful and a very good family doctor'. There were varied opinions regarding the availability of appointments. Some people told us they were very happy with the system whereas others said it was at times difficult to pre-book an appointment. 'Pre-booking ahead is really difficult, it's OK to book on the day or in an emergency', said one person. Another person said the only issue they had was getting a 'timely appointment' with the nurse.

We found that people were mostly given appropriate information regarding the services available and were involved in their care. Their needs were assessed and care was planned in a way that met these needs and was delivered based on national guidance.

There were proper measures in place for the protection of children and vulnerable adults. The practice sought feedback from the patients and had systems in place to ensure that the quality of the service was monitored. However we also found that the practice did not have suitable recruitment procedures in place.