BrendonCare Otterbourne Hill

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing

and reviewing their health, care, wellbeing and communication needs with them. Assessments captured people’s mobility, personal care, communication, and health needs. Reviews took place when conditions changed, such as after falls or new diagnoses. Professionals trusted the thorough assessment process.

The provider planned and delivered people’s care and treatment with them,

including what was important and mattered to them. Care followed legislation and good practice. Staff used safe moving techniques, offered memory prompts for people with cognitive impairments, and paced support for individuals who fatigued easily. Professionals described interventions as timely and person-centred.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of

needs when people moved between different services. Staff collaborated with GPs, pharmacies, district nurses, and families. Information sharing ensured continuity when medication changed or new health needs arose.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. People were encouraged to maintain hydration, nutrition, gentle mobility, and social engagement. Staff supported emotional wellbeing through reassurance and conversation. Professionals highlighted commitment to promoting healthier routines.

The provider routinely monitored people’s care and treatment to continuously improve it. Audits, reviews, and feedback informed service improvements, such as updates to fall prevention plans or medication guidance. Professionals confirmed improvements were embedded into daily practice. One person said, “If you look around you will see we are all pretty happy, there is loads to do and I feel really well”.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Staff sought consent before supporting people with personal care, mobility, or medication. Capacity assessments were completed when decision-making changed, and best-interest decisions were recorded clearly. A relative said, “I see staff asking for permission all the time and, as [Person’s] Power of attorney, I am always involved”.