BrendonCare Otterbourne Hill

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff supported people with kindness and empathy. Personal care was delivered discreetly, and interactions promoted dignity and comfort. Professionals praised the caring approach.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. Care reflected personal routines, cultural backgrounds, and preferences. Staff encouraged independence in tasks people wished to attempt themselves. Professionals highlighted strong person-centred practice.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People made choices about routines, meals, personal care, and activities. Staff supported safe independence by adapting assistance levels and offering practical guidance.

The provider listened to and understood people’s needs, views and wishes. Staff responded quickly when people became distressed, unwell, or confused. Concerns such as dizziness, breathlessness, or falls were escalated without delay. Professionals confirmed effective and sensitive responses. One person said, “I never have to wait long if I need something”.

The provider supported staff wellbeing through supervision, communication, and safe lone-working systems. Staff felt valued and able to deliver person-centred care. A member of staff said, “It’s a great company and they do look after us”.