Updated 12 February 2025
Date of Assessment: 27 March 2025. Railway Surgery is a GP practice and delivers service to 6344 patients under a contract held with NHS England. People can also access services at the branch surgery nearby. The National General Practice Profiles states that the ethnic make-up of the practice area is 97.3% White, 1% Asian, 0.8% mixed, 0.5% Black and 0.4% other ethnicities. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 6th decile (6 of 10). The lower the decile, the more deprived the practice population is relative to others. There are equal numbers of male and female patients registered at the practice. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
People were involved in decisions about their care. The service provided information people could understand. People knew how to give feedback and were confident the service took it seriously and acted on it. The service was easy to access and worked to eliminate discrimination. People received fair and equal care and treatment. The service worked to reduce health and care inequalities through training and feedback. People were involved in planning their care and understood options around choosing to withdraw or not receive care.