We carried out a review of the data available to us about Elite Home Care Service Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Elite Home Care Service Limited, you can give feedback on this service.
Elite Home Care Service Limited is a domiciliary care service providing personal care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection the service was providing personal care to 33 older people.
People’s experience of using this service
People told us they received a good service and felt safe with the support they received from staff. Accidents and incidents were recorded and investigated. Risk assessments were in place. The registered manager and staff understood their responsibilities about safeguarding. Arrangements were in place to protect people from the risks associated with the management of medicines and the spread of infection.
Recruitment procedures were in place and there were enough staff on duty to meet people’s needs. Staff received appropriate training and supervision to provide care in a person-centred way.
People’s care and support plans were detailed, regularly reviewed and updated. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.
Staff had developed caring relationships with people they supported. People were supported to take part in decisions about their care and treatment. Their views were listened to. Staff respected people’s independence, privacy and dignity. People and their relatives were aware of the provider’s complaints procedure and felt confident to raise concerns.
The service was managed by a registered manager who had a clear vision about the quality of care they wanted to provide. There was a quality assurance system in place to monitor the quality and safety of the service. There was a focus on continuous improvement.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This is the first inspection of this service which registered with CQC on 3 August 2018.
Why we inspected
This was a planned inspection based on the date the service first registered with CQC.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.