• Doctor
  • GP practice

Front Street Surgery Also known as Drs Fontebasso, Orr, Reed & Rawcliffe

Overall: Good read more about inspection ratings

14 Front Street, Acomb, York, North Yorkshire, YO24 3BZ (01904) 794141

Provided and run by:
Front Street Surgery

Important: The provider of this service changed. See old profile

Latest inspection summary

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Background to this inspection

Updated 5 December 2018

Front Street Surgery is a location of the registered provider also known as Front Street Surgery. It is situated at 14 Front Street, Acomb, York, North Yorkshire, YO24 3BZ . There is also a branch surgery at 5 The Shopping Precinct, Main Street, Copmanthorpe, YO23 3GG. Both sites were visited during the inspection.

The practice provides General Medical Services (GMS) under a locally agreed contract with NHS England for patients living in Acomb, York and surrounding areas. The practice is registered with the Care Quality Commission to provide the following regulated activities:

•Treatment of disease, disorder or injury

•Diagnostics and screening procedures

•Surgical Procedures

•Family Planning

•Maternity and Midwifery

The practice has six GP partners, two male and four female and one salaried GP. There are three practice nurses, one health care assistant and a phlebotomist. The practice employs a range of reception and administrative staff, a practice manager and a secretary.

The practice at Acomb is housed in modern purpose-built premises and is a teaching practice for medical students who are studying at Hull and York Medical School (HYMS). It is also a training practice for qualified doctors training to be GPs. The branch site at Copmanthorpe is in a small older building.

The Public Health General Practice Profile shows that approximately 97% of the practice population are of white ethnicity. The level of deprivation within the group population is rated as eight, on a scale of one to ten. Level one represents the highest level of deprivation, and level ten the lowest.

The age/gender profile of the practice is largely in line with national averages. The average life expectancy for patients at the practice is 79 years for men and 83 years for women which is the same as the national averages.

At this inspection we checked, and saw that the previously awarded ratings were displayed, as required, on the practice website and in the practice premises.

The practice at Acomb is open from 8am - 7.30pm on Mondays and Thursdays, 7.30am - 6pm on Wednesdays and 8am – 6pm on Fridays.

The branch site at Copmanthorpe is open from 8.30am – 12pm on Mondays, Tuesdays, Wednesdays and Fridays, 3pm – 6pm on Mondays and 3.30pm – 6pm on Thursdays.

The practice is part of a GP federation, City and Vale GP Alliance. The practice’s patient list size is approximately 8000 (approximately 7000 in Acomb and 1000 in Copmanthorpe).

When the practice is closed patients can ring the GP out of hours service via NHS 111, provided by Yorkshire Doctors Urgent Care.

Overall inspection

Good

Updated 5 December 2018

This practice is rated as Good overall. (Previous rating December 2014 – Good)

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Front Street Surgery on 7 November 2018 as part of our inspection programme.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients found the appointment system easy to use and reported that they could access care when they needed it.
  • Although the practice had staff shortages due to retirement and sickness all staff reported that it was a supportive and caring place to work.
  • There was a strong focus on staff support, development and continuous learning and improvement at all levels of the organisation. The practice team had been nominated by junior doctors, and won, the GP training practice of the year award 2017 from Hull York Medical school

We saw areas of outstanding practice:

  • Clinical staff were given a week’s study leave built into their holiday entitlement each year.

The areas where the provider should make improvements are:

  • The provider should ensure that all staff have regular appraisals and training updates.
  • The provider should ensure that recruitment checks are undertaken and documented for all staff including locums.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.