We carried out a review of the data available to us about The Mansell Road Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about The Mansell Road Practice, you can give feedback on this service.
This practice is rated as Good overall. (Previous inspection December 2016 – Good)
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:
Older People – Good
People with long-term conditions – Good
Families, children and young people – Good
Working age people (including those recently retired and students – Good
People whose circumstances may make them vulnerable – Good
People experiencing poor mental health (including people with dementia) - Good
We carried out an announced comprehensive inspection at The Mansell Road Practice on 8 December 2016. The overall rating for the practice was good. The full comprehensive report can be found by selecting the Mansell Road Practice ‘all reports’ link for on our website at www.cqc.org.uk.
This inspection was an announced comprehensive inspection carried out on 13 March 2018. The inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014 as part of our inspection programme.
The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
Staff involved and treated patients with compassion, kindness, dignity and respect.
Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
There was a strong focus on continuous learning and improvement at all levels of the organisation.
The areas where the provider should make improvements are:
Maintain the arrangements for the safe keeping of prescriptions and follow the protocol for managing the monitoring of uncollected prescriptions.
Continue their efforts to make improvements on patient responses from the annual national GP patient survey relating to patient telephone access at the practice.
Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Mansell Road practice on 8 December 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
Chief Inspector of General Practice