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Stenhouse Medical Centre Good

Reports


Review carried out on 27 November 2019

During an annual regulatory review

We reviewed the information available to us about Stenhouse Medical Centre on 27 November 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

Inspection carried out on 13 July 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Stenhouse Medical Centre on 13 July 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • The practice demonstrated an open and transparent approach to safety. There were systems in place to enable staff to report and record significant events. Learning from significant events was shared with relevant staff.
  • Risks to patients were assessed and well managed. There were arrangements in place to review risks on an ongoing basis to ensure patients and staff were kept safe.
  • Staff delivered care and treatment in line with evidence based guidance and local guidelines. Training was provided for staff to ensure they had the skills and knowledge required to deliver effective care and treatment for patients.
  • Feedback from patients was that they were treated with kindness, dignity and respect and were involved in decisions about their care.
  • Regular clinical audits were undertaken within the practice to drive improvement.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they generally found it easy to make an urgent appointment and that staff would always accommodate them where possible.
  • The practice had good facilities and was well equipped to treat patients and meet their needs. Adjustments had been made to the premises to ensure these were suitable for patients with a disability.
  • The practice had mechanisms in place to robustly monitor their performance in respect of access and patient satisfaction. Feedback was proactively sought from staff, patients and stakeholders and acted upon.
  • There was a clear leadership structure which all staff were aware of. Staff told us they felt supported by the partners and management.
  • The provider was aware of and complied with the requirements of the duty of candour.

There was one area where the practice should make improvements:

  • The practice should continue to make efforts to identify and support carers within their patient population

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice