The Care Quality Commission
  • Doctor
  • GP practice

The Health Centre - Holmes Chapel Also known as Holmes Chapel Health Centre

Overall: Good read more about inspection ratings

London Road, Holmes Chapel, Cheshire, CW4 7BB (01477) 533100

Provided and run by:
The Health Centre - Holmes Chapel

All Inspections

8 August 2019

During an annual regulatory review

We reviewed the information available to us about The Health Centre - Holmes Chapel on 8 August 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

18 May 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Health Centre Holmes Chapel on 18 May 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.

  • Risks to patients were assessed and well managed.

  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.

  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.

  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.

  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.

  • The practice had good facilities and was well equipped to treat patients and meet their needs.

  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvement are:

  • Ensure systems are in place that accurately record the actions and learning following significant events.

  • Ensure vaccine stocks are audited monthly and recorded.

  • Ensure risk assessments relating to personnel files are present when necessary.The practice should review its complaints procedures to ensure all final response letters correctly signpost complainants to the Public Health Service Ombudsman (PHSO) should they be dissatisfied with the practices response.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice