• Doctor
  • GP practice

Ardingly Court Surgery

Overall: Good read more about inspection ratings

1 Ardingly Street, Brighton, East Sussex, BN2 1SS (01273) 688333

Provided and run by:
Ardingly Court Surgery

Latest inspection summary

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Background to this inspection

Updated 6 August 2018

Ardingly Court Surgery provides general medical services to people living in Brighton. At the time of inspection the practice profile and demographics were not clear as the practice had recently gone through a period of change when the two sites from which it operated divided into two separate practices and the electronic patient system had not successfully allocated patients to the separate practices.

The practice has two partner GPs and one salaried GP (two female and one male). There is an advanced nurse practitioner, a lead practice nurse and a practice nurse. At the time of inspection the practice was in the process of recruiting a health care assistant. A pharmacy technician, who is employed by Brighton and Hove Clinical Commissioning Group, works one day a week with the practice. There is a practice manager, an office manager and a team of receptionists, medical secretaries and administrative clerks. There are approximately 7,000 registered patients.

Services are provided from:

1 Ardingly Street,

Brighton,

BN2 1SS

The practice is open between 8.15am to 1pm and 2pm to 6pm from Monday to Friday. During the hours of 8am to 8.15am and 1pm to 2pm patients are directed to the NHS 111 service. Patients are able to book appointments by phone, online or in person.

Patients are provided with information on how to access the out of hours service, provided by NHS 111, by calling the practice or by referring to its website.

Further information about the practice can be found on the practice website:

The practice is registered with CQC to provide the following regulated activities; Diagnostic and screening procedures, Treatment of disease, disorder or injury, Family planning services, Maternity and midwifery services and Surgical procedures.

Overall inspection

Good

Updated 6 August 2018

This practice is rated as Good overall. (Previous rating April 2017 – Good)

The key questions at this inspection are rated as:

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced focused inspection at Ardingly Court Surgery on 12 July 2018 in response to concerns relating to access to appointments, dealing with complaints and customer service.

At this inspection we found:

  • Feedback from patients was positive about the way staff treat people.
  • The practice took complaints and concerns seriously and responded to them appropriately to improve the quality of care.
  • There were processes for providing all staff with the development they needed. This included recent staff training on dealing with difficult situations and customer service.
  • The practice had recently gone through a period of change when the two sites from which it operated divided into two separate practices. The electronic patient system had not successfully allocated patients to the separate practices which generated a substantial increase in workload while the issue was resolved.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.