26 January 2016
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Drs Akhter & Jabeen on 26 January 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
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The GP practice is within a community centre with good facilities including disabled access, parking, baby change and feeding facilities and has access to translation services.
- There were systems in place to mitigate safety risks including analysing significant events and safeguarding.
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Patients’ needs were assessed and care was planned and delivered in line with current legislation.
- Survey information and comment cards indicated patients were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
- Information about services and how to complain was available. The practice sought patient views about improvements that could be made to the service; including carrying out surveys and was in the process of setting up a patient participation group (PPG) and acted, where possible, on feedback.
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There was a new practice manager in post who had begun to implement changes. Staff worked well together as a team and all felt supported to carry out their roles.
However the practice should:
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Ensure all members of staff know where the business contingency plans, first aid kits and accident book are located.
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Complete a formal risk assessment for the need for a defibrillator.
Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice