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Crest Lodge Care Centre Limited Good

The provider of this service changed - see old profile


Inspection carried out on 28 January 2020

During a routine inspection

About the service

Crest Lodge is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Crest Lodge provides nursing care for people with mental health diagnoses. The service accommodates up to 47 people across two separate floors. At the time of our inspection, the service was supporting 40 people.

People’s experience of using this service and what we found

People were supported to fulfil wishes and goals that were personal to them, telling us of the positive impact this had had on their mental health and wellbeing. Activities within the service were engaging, including for those who preferred to spend time in their rooms to ensure they did not become socially isolated. People were able to continue practicing their faith, with the registered manager supporting one person to attend church with them and their family. People were encouraged to be part and give back to the local community, raising money for local charities and raising awareness of environmental issues. Staff supported people through times of bereavement, ensuring people that were special to them were remembered.

There was a very strong culture of empowerment within the service, with people being supported to feel ‘human’ rather than the focus being on their mental health conditions. This included educating and promoting people to feel safe in their local community. This was led from the top from the registered manager who people, relatives and staff praised for their approachability and warmth. People and their relatives felt staff were kind and compassionate towards them and respected their privacy and dignity. Any complaints or concerns raised were appropriately handled, with good outcomes being reached for all.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were involved in reviews and day to day decisions around their care, and encouraged to be as independent as safely possible. The registered manager actively sought feedback from people, relatives and staff, and acted upon suggestions made to improve the service.

Staff were safely recruited and were aware of their responsibility to safeguard people from abuse. Regular training, supervisions and appraisals ensured staff were effective in their roles and able to provide the support people required.

Regular quality audits were completed to identify any issues within the service that were then resolved by staff. Risks to people were appropriately recorded and managed by staff, and medicines were safely stored, administered and recorded. The service was clean with no malodours as staff adhered to infection control practices. Accidents and incidents that had occurred with recorded, with actions taken to prevent reoccurrence which had proven successful. People were supported to maintain their nutrition and hydration, with their individual dietary needs being known and supported by staff. Referrals to healthcare professionals had been completed where required.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Good (published 28 April 2018). Since this rating was awarded the provider has altered its legal entity. We have used the previous rating to inform our planning and decisions about the rating at this inspection.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.