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Inspection carried out on 6 August 2019

During a routine inspection

About the service

KV Care Ltd is a domiciliary care provider providing support to adults with a variety of needs including mental health, learning disability and dementia. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection the service was supporting five people who received personal care.

People’s experience of using this service and what we found

People felt safe with KV Care. They told us that the staff were security conscious and we found that they had a good understanding of how to protect people from abuse. Staff were recruited safely, and value-based recruitment ensured care was delivered in a person-centred way. Support plans gave instruction on how to manage risk and avoid harm.

The providers carried out an assessment of a person's needs before they were supported by KV Care. and provided the initial support to build a comprehensive understanding of how the person wanted their support to be delivered. The service worked with other agencies to meet people's health care needs and staff were vigilant to any changes in health.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us they were treated with respect by kind and caring staff. One person told us, “There is a personal touch. They get to know me and find the quirks, so care and support is all about me and how I like things done.” Each person was provided with a short ‘profile ‘of each member of staff who supported them so that they knew a little about the person who would enter their home to provide support.

Care plans were well thought out and provided enough detail to instruct staff on how to meet need. They included short- and long-term goals and were written in a way that people could understand them. People told us that they knew how to complain but had not had reason to do so.

The service was well led by two providers, one of whom was the registered manager and the other nominated individual. Both were highly involved in the day to day running of service. They had built an open and welcoming service where people felt happy with the quality of their support. There was excellent communication with people and relatives on a regular basis, and people felt that they could influence how their care was delivered. Staff felt supported and that their hard work was rewarded. They were proud of the care they delivered.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

This service was registered with us on 06/08/2018 and this is the first inspection.

Why we inspected

This was the first planned inspection of this service.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.