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Inspection carried out on 4 July 2019

During a routine inspection

About the service

Home Care Preferred is a domiciliary care agency. It provides personal care services to adults who live in their own home. At the time of the inspection 12 people were receiving support with personal care from the agency.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People told us they felt safe. People were protected from the risk of harm including potential abuse. Staff were knowledgeable about potential risks to people and were able to tell us how these could be minimised.

People were supported by sufficient numbers of staff who had been recruited safely. Staff had effective training and the provider ensured the staff team had the skills required to support people effectively.

People's needs and preferences were assessed before they received support from the service and these were reviewed regularly. Care plans gave guidance to staff about what people could do for themselves and how best to provide support.

People and relatives were supported to express their views and preferences and were treated with dignity and respect. People knew how to raise a complaint.

People were supported to eat and drink enough to meet their individual needs and preferences. Staff worked with other health care providers to ensure people’s health needs were met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Quality monitoring systems were in place, and the provider completed various audits to assist them in monitoring and helping them to identify how to improve people's experiences.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 3 August 2018 and this was their first inspection.

Why we inspected

This was a planned inspection to check whether the provider was meeting legal requirements and

regulations, and to provide a rating for the service.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme.