Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Dr Turner and Partners on 14 September 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
- There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
- Risks to patients were assessed and well managed.
- Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
- Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
- Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
- Patients could make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
- The practice was equipped to treat patients and meet their needs.
- The practice had a clear vision which had quality and safety as its top priority. The strategy to deliver this vision was regularly reviewed and discussed with staff.
- The practice had strong and visible clinical and managerial leadership and governance arrangements.
The areas where the provider should make improvement are:
- Ensure that staff acting as chaperones receive sufficiently regular training updates to maintain their knowledge of chaperoning responsibilities.
- Implement a failsafe system for ensuring that all medicines are disposed of when they reach their expiry dates.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice