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Harpenden Mencap Domiciliary Service Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 8 February 2019

This inspection took place on 15 January 2019 and was announced.

Harpenden Mencap Domiciliary Service is a domiciliary care agency. The service provides personal care and support for 11 people with learning disabilities who lived in individual flats in a modern purpose built building. The service also provided support for six people who lived in the local community.

Not everyone using Harpenden Mencap Domiciliary Service receives the regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

At our last inspection in February 2016 we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Staff had been trained about safeguarding people from avoidable harm and were knowledgeable about the potential risks and signs of abuse. Risks to people’s safety and wellbeing were assessed and managed in the least restrictive way possible. Enough staff were available to meet people’s needs. People were supported to take their medicines safely. Staff had received training in infection control practices and personal protective equipment was provided for them. The management used incidents as a learning tool to help further ensure people’s safety and wellbeing.

Staff received training and supervision to enable them to meet people’s care and support needs. The service worked within the principles of the Mental Capacity Act 2005 (MCA). People had choice and control of their lives and staff supported them in the least restrictive way possible. People were supported to eat and drink enough to maintain their health and wellbeing. The staff and management team worked in partnership with external professionals and families to help ensure people’s needs were identified and met.

People had a stable team of staff to support them which helped to ensure continuity and enabled people to form bonds with the staff. Staff understood the importance of promoting people’s independence and respecting their dignity. People's care records were stored securely to help maintain their dignity and confidentiality.

People had been involved in developing care plans that addressed all areas of their lives. Staff were matched as far as possible with the people they supported in terms of gender, interests and skills. The registered manager had not received any concerns or complaints from people who used the service or their relatives in recent times but had appropriate processes in place to manage these.

There was a range of routine checks undertaken by the registered manager which were effective in identifying shortfalls. The registered manager was committed to providing good care and support and demonstrated an in-depth knowledge of the staff they employed and people who used the service.

Inspection areas

Safe

Good

Updated 8 February 2019

The service remains good.

Effective

Good

Updated 8 February 2019

The service remains good.

Caring

Good

Updated 8 February 2019

The service remains good.

Responsive

Good

Updated 8 February 2019

The service remains good.

Well-led

Good

Updated 8 February 2019

The service remains good.