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Review carried out on 30 August 2019

During an annual regulatory review

We reviewed the information available to us about Ramsey Health Centre on 30 August 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

Inspection carried out on 14 April 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Ramsey Health Centre on 14 April 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.

  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Urgent appointments with a GP were available on the same day.
  • Information about services and how to complain was available and easy to understand.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management.
  • The practice proactively sought feedback from staff and patients, which it acted on.
  • The practice was aware of and complied with the requirements of the Duty of Candour.

The areas where the provider should make improvement are:

  • Continue to encourage and improve the uptake of breast screening for patients.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Inspection carried out on We have not revisited Ramsey Health Centre as part of this review because Ramsey Health Centre was able to demonstrate that they were meeting the standards without the need for a visit.

During a routine inspection

Inspection carried out on 29 August 2014

During a routine inspection

Ramsey Health Centre provides a range of primary medical services to approximately 7,000 people.

During our inspection we spoke with 15 patients and with a representative of the practice’s patient participation group (PPG). A PPG represent patients' views and works in partnership with the practice with a broad aim of ensuring the practice puts the patient, and improving health, at the heart of everything it does. We spoke with eight members of staff including three GPs and two nurses and two practice managers. We looked at procedures and systems and considered whether the practice was safe, effective, caring, responsive and well led. All of the patients that we spoke with were very complimentary about the service. They told us that they were treated with respect and they were satisfied with the care and treatment they received. We saw results of patient surveys carried out by the practice which showed that patients were pleased with the service and that the practice had responded to their views and complaints.

We met with and listened to the views expressed by several support organisations for vulnerable people at a public listening event. We consulted with the Clinical Commissioning Group (CCG) the NHS Local Area Team and with Local Health Watch.

We examined patient care across six population groups: older people, people with long term medical conditions, mothers, babies, children and young people, working age people and those recently retired, people in vulnerable circumstances who may have poor access to primary care and people experiencing poor mental health. We found that care was appropriate to the individual circumstances and needs of patients in these groups.

Ramsey Health Centre had procedures in place for reporting and recording incidents and analysing significant events. They had suitable policies and procedures in place to safeguard vulnerable adults and children. We found that improvement was required for the management of medicines.

The practice had procedures in place to deliver care and treatment to patients in line with the appropriate standards. We saw evidence of effective working with other members of a multidisciplinary team.

The practice was responsive to patients’ needs. Patients were given the opportunity to give their views and the practice demonstrated they listened to and responded to their patient participation group.

The provider was in breach of regulations related to the management of medicines. We found that some of the repeat prescription forms for medication had not been signed by a GP prior to these prescription forms being given to patients.

Please note that any references to the Quality and Outcomes Framework data in this report, relates to the most recent information available to the CQC at that time.