We carried out a review of the data available to us about Mile Oak Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Mile Oak Medical Centre, you can give feedback on this service.
Mile Oak Medical Centre was previously inspected on 21 July 2015 and was rated as good overall and for safe, effective, caring, responsive and well-led services.
At this inspection on 20 March 2018 the practice is rated as good overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:
Older People – Good
People with long-term conditions – Good
Families, children and young people – Good
Working age people (including those recently retired and students – Good
People whose circumstances may make them vulnerable – Good
People experiencing poor mental health (including people with dementia) – Good
At this inspection we found:
The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
Staff involved and treated patients with warmth, compassion, kindness, dignity and respect.
Patients said they were able to book an appointment that suited their needs. Pre-bookable, on the day appointments, home visits and phone consultation services were available. Urgent appointments for those with enhanced needs were also provided the same day.
There was an active patient participation group in place. The practice had made improvements to services as a result of feedback from patients
There was a strong focus on continuous learning and improvement at all levels of the organisation. The practice worked closely with other services in order to provide and improve care for their patient populations.
Staff were positive about working in the practice and were involved in planning and decision making.
Patient survey results were positive and higher than average in a number of areas.
The area where the provider should make improvement is:
Review the systems for submitting data for the national childhood vaccination programme.
Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Mile Oak Medical Centre on 21 July 2015. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
Chief Inspector of General Practice
Mile Oak Medical Centre provides general medical services to 7,465 patients who live in and around the town of Portslade in East Sussex. Its opening hours are 8.30 am to 6.00pm Monday to Friday and also on a Thursday from 6pm to 8pm for patients who cannot attend during normal working hours.
We spoke with four patients on the day of our inspection and had feedback from 15 patients who had completed comment cards that CQC left in the waiting area before the inspection. All the feedback we received form patients was positive. The service was consistently described as caring, helpful and professional. All the patients we spoke with said they would recommend the practice to their family and friends.
We found that the practice had arrangements in place to ensure that the care it provided to patients was effective and safe. Clinical staff implemented best practice guidelines in delivering care and treatment and regularly participated in clinical audit and peer review. The practice had effective policies and procedures in place for safeguarding children and vulnerable adults, which meant that patients were protected from the risk of avoidable abuse and harm. However we found that the practice had not always undertaken appropriate recruitment checks for all staff.
The practice responded to patient feedback. There was a patient group and the practice actively sought comments and complaints from patients and implemented improvements as a result.
The staff we spoke with were all happy working at the practice. They said they received training and felt well supported in their roles. We saw that clinical and managerial leadership arrangements were clearly defined.
Mile Oak Medical Centre provides general medical services to 7,465 patients who live in and around the town of Portslade in East Sussex. Its opening hours are 8.30 am to 6.00pm Monday to Friday and also on a Thursday from 6pm to 8pm for patients who cannot attend during normal working hours.
We spoke with four patients on the day of our inspection and had feedback from 15 patients who had completed comment cards that CQC left in the waiting area before the inspection. All the feedback we received form patients was positive. The service was consistently described as caring, helpful and professional. All the patients we spoke with said they would recommend the practice to their family and friends.
We found that the practice had arrangements in place to ensure that the care it provided to patients was effective and safe. Clinical staff implemented best practice guidelines in delivering care and treatment and regularly participated in clinical audit and peer review. The practice had effective policies and procedures in place for safeguarding children and vulnerable adults, which meant that patients were protected from the risk of avoidable abuse and harm. However we found that the practice had not always undertaken appropriate recruitment checks for all staff.
The practice responded to patient feedback. There was a patient group and the practice actively sought comments and complaints from patients and implemented improvements as a result.
The staff we spoke with were all happy working at the practice. They said they received training and felt well supported in their roles. We saw that clinical and managerial leadership arrangements were clearly defined.
Mile Oak Medical Centre, Chalky Road, Portslade, Brighton, East Sussex, BN41 2WF