The Care Quality Commission
  • Doctor
  • GP practice

South Park Surgery

Overall: Good read more about inspection ratings

South Park Surgery, Waters Green Medical Centre, Sunderland Street, Macclesfield, Cheshire, SK11 6JL (01625) 422249

Provided and run by:
South Park Surgery

All Inspections

During an assessment under our new approach

Date of Assessment: 30 March 2026. South Park Surgery is a GP practice and delivers services to approximately 12,300 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 94.5% White, 2.4% Asian,1.7% Mixed, 0.8% Black and 0.7% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 7th decile (7 of 10). The lower the decile, the more deprived the service population is relative to others.

This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. They assessed and managed the risk of infection well and took steps to control the risk of it spreading. There were sufficient numbers of staff with the right skills, qualifications and experience. Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes. Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity. People could access care, treatment and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers. The service had a clear vision and strategy, which considered the needs of the people who used their service and the wider community. Staff understood their individual roles and responsibilities. Leaders accounted for the actions, behaviours and performance of staff through clear and effective governance processes.

24 October 2019

During an inspection looking at part of the service

We carried out an inspection of South Park Surgery due to the length of time since the last inspection. Following our review of the information available to us, including information provided by the practice, we focused our inspection on the following key questions:

Effective and Well-led.

Because of the assurance received from our review of information we carried forward the ratings for the following key questions:

Safe; Responsive and Caring.

We based our judgement of the quality of care at this service on a combination of:

• what we found when we inspected

• information from our ongoing monitoring of data about services and

• information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • Patients received effective care and treatment that met their needs.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

2 December 2014

During a routine inspection

Letter from the Chief Inspector of General Practice

This is the report of findings from our inspection of South Park Surgery. The practice is registered with the Care Quality Commission to provide primary care services.

We undertook a planned, comprehensive inspection on 2 December 2014 at the practice location in the Waters Green Medical Centre, Macclesfield. We spoke with patients, relatives, staff and the practice management team.

The practice was rated as Good. They provided safe, effective, responsive and compassionate care that was well led and addressed the needs of the diverse population it served.

Our key findings were as follows:

  • The practice had a good track record for maintaining patient safety. Effective systems were in place to ensure patients were safe from risks and harm. Incidents and significant events were identified, investigated and reported. Lessons learnt were disseminated to staff. Staff were safely recruited. Infection risks and medicines were managed safely.
  • Patients spoke highly of the practice. They were very pleased with the individualised care given by all staff. They told us staff were kind and caring and treated them with dignity and respect.
  • The practice provided good care to its population taking into account their health and socio economic needs. Patients were listened to and feedback was acted upon. Complaints were managed appropriately.
  • People’s needs were assessed and care was planned and delivered in line with current legislation and guidance.
  • The practice monitored, evaluated and improved services. They worked in collaboration with the CCG and NHS England. Staff enjoyed working for the practice and felt well supported and valued.

There were areas of practice where the provider needs to make improvements.

The provider should:

  • Ensure telephone access to the surgery and appointments is improved.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice