- GP practice
Arden Medical Centre
Assessment report published 17 September 2026
Contents
Ratings
Our view of the service
Date of Assessment: 04 June 2026. Arden Medical Centre is a GP practice and delivers services to approximately 6200 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 90% White, 5% Asian, 2% Mixed, 1% Black and 1% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the tenth decile (10 of 10). The lower the decile, the more deprived the service population is relative to others.
This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. They assessed and managed the risk of infection well and took steps to control the risk of it spreading. There were enough staff with the right skills, qualifications and experience.
Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes.
Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity.
People could consistently access care, treatment and support when they needed it, including through flexible and innovative approaches designed around their individual needs. Leaders and staff were highly responsive to the diverse needs of people using the service, proactively identifying and addressing barriers to access. They demonstrated a strong commitment to reducing inequalities, working collaboratively to ensure all people received timely, equitable and personalised care and support.
The service had a clear vision and strategy, which considered the needs of the people who used their service and the wider community. Staff understood their individual roles and responsibilities. Leaders accounted for the actions, behaviours and performance of staff through clear and effective governance processes.
People's experience of this service
As part of our assessment, we reviewed feedback from people who used the service to understand their views and experience of the service. This included speaking with people using the service at the time of our assessment and reviewing other feedback available to us. People were positive about the quality of their care and treatment. They described how staff treated them with kindness and compassion and respected their privacy. This was mirrored in the results of recent surveys, including the 2026 National GP Patient Survey, which showed people were very satisfied. For example, 96% of respondents said the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment. This was higher than the local average of 84% and a national average of 87%. Additionally, 94% of respondents said the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment, compared with a local average of 84% and a national average of 86% There was an active patient participation group (PPG) who represented the views of people using the service.