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Springfield Medical Practice Good

Inspection Summary


Overall summary & rating

Good

Updated 13 March 2019

We carried out an announced comprehensive inspection at Springfield Medical Practice on 5 February 2019 as part of our inspection programme.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as Good overall.

We rated the practice as Requires Improvement for providing effective services because:

  • The practice was unable to demonstrate that they had proactively taken action to address lower than local and national average cancer screening rates.
  • The practice demonstrated that it had taken action to address lower than average childhood immunisation and cancer screening rates. Unverified data provided by the practice indicated that cervical screening had improved but they were unable to demonstrate that other cancer screening rates or immunisations had improved.

We rated the practice as Good for providing safe, caring, responsive and well-led services because:

  • Systems in place to safeguard patients were well established. The practice demonstrated that they had identified risks and had generally taken action to mitigate these.
  • Patient satisfaction relating to involvement in care and treatment was higher than local and national averages.
  • The practice demonstrated that they had taken action to address lower than local and national average patient satisfaction scores relating to access to care and treatment. Unverified data provided by the practice indicated that some satisfaction scores had increased.
  • The practice demonstrated that they had reacted and taken action in a timely fashion to complaints and significant events.

Although we found no breaches, the areas where the provider should make improvements are:

  • Consider how risks within the practice are mitigated whilst actions identified are ongoing.
  • Ensure that documentation relating to safety checks of emergency equipment are completed.
  • Review processes for identifying and supporting carers to ensure that these are proactive.
  • Continue to review systems and processes to ensure appointments run on time to reduce waiting times for patients.
  • Review and monitor systems for communication to ensure that they are operating as intended.
  • Continue to review proactive ways of encouraging patients to attend cancer screening and childhood immunisations.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice

Inspection areas

Safe

Good

Effective

Requires improvement

Caring

Good

Responsive

Good

Well-led

Good
Checks on specific services

People with long term conditions

Good

Families, children and young people

Requires improvement

Older people

Good

Working age people (including those recently retired and students)

Requires improvement

People experiencing poor mental health (including people with dementia)

Good

People whose circumstances may make them vulnerable

Good