Updated 22 January 2025
Date of assessment: 17 and 19 February 2025. Ashfields Primary Care Centre is a GP practice which provides a range of primary medical services from its location in Sandbach, Cheshire. The practice delivers services to approximately 28,700 patients under a contract held with NHS England. According to the latest available data, the practice is situated within a less deprived area and the ethnic make-up of the practice area is 96.8% White, 1.4% Mixed, 1.1% Asian, 0.3% Black and 0.3% Other. We assessed all five key questions to establish if the services provided are safe, effective, caring, responsive and well-led. We rated the service as good overall and good for the safe, effective, responsive and well-led key questions. We rated the service as outstanding for the caring key question due to the ways in which the service demonstrated kindness and compassion, person-centred care and promoted people’s choice and independence. We also identified outstanding practice for other quality statements. We found there were processes in place to learn from safety events and complaints. The premises were clean and well-maintained, and risks had been assessed and mitigated. There were sufficient numbers of staff. Staff managed medicines well overall. Care and treatment was provided in line with best practice guidance. People who used the service were treated with kindness and compassion and staff protected their privacy and dignity. People could access the service readily. The provider worked to reduce health and care inequalities and patients were well supported to access the service and other community health and social care resources. There were clear systems for governance and the provider worked to continuously improve the service for patients and staff. Overall, staff feedback was positive although some areas for the provider to review have been identified.