• Doctor
  • GP practice

Winterton Medical Practice

Overall: Good read more about inspection ratings

The Surgery, Manlake Avenue, Winterton, Scunthorpe, Lincolnshire, DN15 9TA (01724) 732202

Provided and run by:
Winterton Medical Practice

All Inspections

During an assessment under our new approach

Date of Assessment: 8 July 2026.

Winterton Medical Practice is a GP practice in Winterton, North Lincolnshire. The provider delivers services to approximately 10,000 patients under a contract held with NHS England. There is also a branch site in Burton Upon Stather. According to the latest available data, the ethnic make-up of the service area is approximately 97.4% White, 1.2% Asian, 0.9% Mixed, 0.2% Black and 0.2% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 6th decile (6 of 10). The lower the decile, the more deprived the service population is relative to others.

This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. They assessed and managed the risk of infection well and took steps to control the risk of it spreading. There were enough staff with the right skills, qualifications and experience.

Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes. The practice had optimised diabetes care. They worked closely with their local hospital to provide specialist care which reduced waiting times and referrals to secondary care.

Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity.

People could access care, treatment and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers.

The practice had a clear vision and strategy, which considered the needs of the people who used their service and the wider community. Staff understood their individual roles and responsibilities. Leaders accounted for the actions, behaviours and performance of staff through clear and effective governance processes.

16 October 2019

During an inspection looking at part of the service

We carried out an announced comprehensive inspection at Winterton Medical Practice on 16 October 2019 as part of our inspection programme.

We carried out an inspection of this service due to the length of time since the last inspection. Following our review of the information available to us, including information provided by the practice, we focused our inspection on the following key questions:

Are services effective?

Are services well led?

Because of the assurance received from our review of information we carried forward the ratings for the following key questions:

Are services safe?

Are services caring?

Are services responsive?

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups except older people which is rated outstanding.

We found that:

  • Patients received effective care and treatment that met their needs.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

We saw one area of outstanding practice:

  • The practice had developed a care coordinator role for patients over 75years who initially contacted patients on their 75th birthday to discuss their social and clinical needs and liaised with health and social care organisations to provide support as required. This service was promoted through the practice newsletter and patients could self-refer. We were told the coordinator was currently working with nine patients. Data provided by the practice showed that during the 12-month pilot phase in 2018 over 150 patients were contacted, and a wide range of support had been provided. This included referrals to the falls team, wellbeing coordinator, occupational therapy, continence advisors and social services. Advice had also been given regarding benefits, access to the age UK handyman and carers support. Patients had reported feeling more supported and a range of services had been provided following referrals to support ongoing needs such as meals on wheels and equipment to support mobility needs.

Whilst we found no breaches of regulations, the provider should:

  • Review and improve systems to track blank prescriptions through the practice and to limit access to blank prescriptions in line with NHS Counter Fraud Authority guidance.
  • Review use of fabric chairs in consultation rooms to minimise risk of cross infection.
  • Risk assess the safety of the blind cord in the reception area and act as required to minimise risk.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

10 February 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Winterton Medical Practice on 10 February 2015. Overall the practice is rated as good.

Specifically, we found the practice to be good for providing well-led, effective, caring and responsive services. It was also good for providing services for the people with long-term conditions, families, children and young people, working age people (including those recently retired and students), people whose circumstances may make them vulnerable and people experiencing poor mental health (including people with dementia). We found the care of older people to be outstanding.

Our key findings across all the areas we inspected were as follows:

• Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.

• Risks to patients were assessed and well managed.

• Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.

• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.

• Information about services and how to complain was available and easy to understand.

• Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.

• The practice had good facilities and was well equipped to treat patients and meet their needs.

• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

We saw one area of outstanding practice:

The practice provided a community geriatric service which was led by a consultant Geriatrician and supported by a physiotherapist. The aim of the service was to focus on dealing with conditions associated with ageing and the frailty of old age. The practice also provided a falls community assessment clinic and patients who were on the end of life pathway were appointed a named GP who managed their care.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice