Gatley Group Practice

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We looked for evidence the service met people’s needs, and staff treated people equally and without discrimination. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The service made sure people could access the care, support and treatment they needed when they needed it.

The service had chosen not to go to total triage only. The service offered telephone or walk in requests without the need for patients to fill in an online triage form. The triage form was available online for any patient that had the ability and willingness to do so. The service provided sessions for patients on the how to use the NHS App.

The service performed better than the national average in the results of the 2026 National GP Patient Survey. Results showed us that 87.1% responded positively to the overall experience of contacting the GP service compared to a national average of 76.7%. People can access the service via the telephone, face to face or using online services. The 2026 National GP Patient Survey also showed us that 68.3% of respondents advised it was easy to contact the service via the telephone. This was higher than the national average which is at 56.9%. The survey results showed us that 83.8% of those that responded had a positive experience when contacting the service in comparison to 72.6% nationally on average.

Treatment rooms were available on the ground floor, and a ramp and automatic door had been fitted to the entrance to ensure ease of access to the service. Door frames were wide enough for prams and wheelchair access.

Staff and leaders actively listened to information about people who were most likely to experience inequality in experience or outcomes. They tailored their care, support and treatment in response to this.

Staff treated people equally and without discrimination. Leaders proactively sought ways to address any barriers to improving people’s experience and worked with local services to address any local health inequalities.

Staff understood the importance of providing an inclusive approach to care and made adjustments to support equity in people’s experience and outcomes. Staff followed processes to ensure people could register at the service. Staff used systems to capture and review feedback from people who used the service. This was reflected in the feedback shared from people who used the service, which was positive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.