Archived: The RLC Surgery Also known as Redbank Medical Group

Updated 6 January 2017

The RLC Surgery is located in Radcliffe, Greater Manchester. The practice is part of the Redbank Medical Group which includes Redbank Group Practice and Mile Lane Surgery. The practice is located in the same building and adjacent to Redbank Group Practice. The RLC and Redbank Group Practice share the same medical, nursing and administrative staff. The practice is located in a large health centre which also houses other GP practices and health care services such as a pharmacy, health visitors and an optician. There is easy access to the building including a lift and disabled facilities are provided. There is free parking next to the practice. There are two male GP partners working at the practice. There is one part time practice nurse and one part time assistant nurse practitioner. A group lead nurse is available for advice, training and guidance across the organisation. There is a full time practice manager and a team of administrative staff.

The practice is open from 8.00 am to 6.00 pm Monday to Friday. Appointment times are from 8.00 am to 12 noon and from 1.00 pm to 6.00 pm Monday to Friday (excluding Wednesday afternoon when the practice is only open for emergency appointments).

The practice is a part of the Extended Working Hours / Prime Ministers Challenge Fund. This means patients can access a designated GP service in the Bury area from 6.30 pm to 8.00 pm on weekdays and from 8.00 am to 6.00 pm at weekends and bank holidays.

Patients requiring a GP outside of normal working hours are advised to call Bury and Rochdale Doctors On Call (BARDOC) using the usual surgery number which will be re-directed to the out-of-hours service.

The practice has an Alternative Provider Medical Services (APMS) contract. The APMS contract is the contract between general practices and NHS England for delivering primary care services to local communities.

There are 2975 patients registered with the practice.

Updated 6 January 2017

Letter from the Chief Inspector of General Practice

This is a focused follow-up inspection of The RLC Surgery for one area within the key question safe. We found the practice to be good in providing safe services. Overall, the practice is rated as good.

The practice was previously inspected on 16 February 2016. The inspection was a comprehensive inspection under the Health and Social Care Act 2008. At that inspection, the practice was rated good overall. However, within the key question safe, one area was identified as requiring improvement, as the practice was not meeting the legislation at that time:

Regulation 12 HSCA (RA) Regulations 2014 Safe care and treatment

• The registered person did not ensure the proper and safe management of medicines.

Following that inspection the practice was rated as good with the following domain ratings:

Safe – Requires improvement

Effective – Good

Caring – Good

Responsive – Good

Well led – Good.

The practice provided us with an action plan detailing how they were going to make the required

improvements. During the inspection on 5 December 2016 the practice showed us evidence which demonstrated they are now meeting the requirements of Regulation 12 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010.

Following this re-inspection, our key findings in the safe domain we inspected were as follows:

• There was a record of the fridge temperature.
• Medicine expiry dates were monitored and recorded.

• A record was kept of vaccine stocks and emergency medicines.
• There was a record of the emergency medicines ordered for the practice.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Updated 6 January 2017

The practice is rated as good for the care of people with long-term conditions.

This rating was given following the comprehensive inspection 16 February 2016. A copy of the full report following this inspection is available on our website at

http://www.cqc.org.uk/location/1-562570350.

Updated 6 January 2017

The practice is rated as good for the care of families, children and young people.

This rating was given following the comprehensive inspection 16 February 2016. A copy of the full report following this inspection is available on our website at

http://www.cqc.org.uk/location/1-562570350.

Updated 6 January 2017

The practice is rated as good for the care of older people.

This rating was given following the comprehensive inspection 16 February 2016. A copy of the full report following this inspection is available on our website at

http://www.cqc.org.uk/location/1-562570350.

Updated 6 January 2017

The practice is rated as good for the care of working-age people (including those recently retired and students).

This rating was given following the comprehensive inspection 16 February 2016. A copy of the full report following this inspection is available on our website at

http://www.cqc.org.uk/location/1-562570350.

Updated 6 January 2017

The practice is rated as good for the care of people experiencing poor mental health (including people with dementia).

This rating was given following the comprehensive inspection 16 February 2016. A copy of the full report following this inspection is available on our website at

http://www.cqc.org.uk/location/1-562570350.

Updated 6 January 2017

The practice is rated as good for the care of people whose circumstances may make them vulnerable.

This rating was given following the comprehensive inspection 16 February 2016. A copy of the full report following this inspection is available on our website at

http://www.cqc.org.uk/location/1-562570350.