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Tanners Meadow Surgery Good Also known as Brockwood Medical Practice


Review carried out on 9 September 2021

During a monthly review of our data

We carried out a review of the data available to us about Tanners Meadow Surgery on 9 September 2021. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Tanners Meadow Surgery, you can give feedback on this service.

Review carried out on 20 September 2019

During an annual regulatory review

We reviewed the information available to us about Tanners Meadow Surgery on 20 September 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

Inspection carried out on 13 September 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Tanners Meadow Surgery on 13 September 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.
  • The practice participated in the hospital admission avoidance scheme and maintained a register of patients who were at high risk of a hospital admission.
  • The practice had given talks to local schools about the role of the GP surgery and had given some students the opportunity to complete work experience at the practice.
  • The practiced worked closely with local services including the local food bank and volunteer transport schemes.
  • The practice was involved on the Get It On Scheme. (Get it On is a service for under 24 year olds living in Surrey who can have access to advice about sex and relationships and receive free condoms).
  • There were two branch practices which enabled patients ease of access in the rural area. One of the branch practices were able to dispense medicines to eligible patients

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice