The Care Quality Commission
  • Doctor
  • GP practice

Drs Sells and Dr Kyaw Also known as Lyngford Park Surgery

Overall: Good read more about inspection ratings

Lyngford Park Surgery, Fletcher Close, Taunton, Somerset, TA2 8SQ (01823) 333355

Provided and run by:
Drs Sells and Dr Kyaw

All Inspections

During an assessment under our new approach

Date of Assessment: 30 October 2025 to 13 November 2025. Drs Sells and Dr Kyaw (also known as Lyngford Park Surgery) is a GP practice and delivers service to approximately 6,300 people under a contract held with NHS England. The National General Practice Profiles states that 94.8% are White, 2.3% are Asian, 1.6% are Mixed, 1.3% are of other ethnicities. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 4th decile (4 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

The service regularly reviewed, analysed and learnt from events and incidents. The service had clear systems and processes to keep people safe and safeguarded from abuse.Staff understood and managed risks. The facilities and equipment met the needs of people and were visually clean and well-maintained. Managers made sure staff received training and regular appraisals to maintain high-quality care. There were systems and processes to monitor people’s prescribed medicines that required additional monitoring.

Staff involved people in decisions about their care and treatment and provided them with advice and support. Staff regularly reviewed people’s care and worked with other services to meet their needs.

The service involved people in decision and treated them with compassion, kindness, dignity and respect. Staff protected their privacy and dignity. They treated people as individuals and supported their preferences. People had choices in their care and treatment. The service supported staff wellbeing.

People were involved in decisions about their care. The service understood its patient population. The service provided information people could understand. People knew how to give feedback and were confident the service took it seriously and acted on it. The service was easy to access and requests for appointments were allocated based on clinical needs. People received fair and equal care and treatment. People were involved in planning their care and understood options around choosing to withdraw or not receive care.

Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. The service had effective governance processes, which supported the safe delivery of care. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. Managers worked with partners to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas.

27 May 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Lyngford Park Surgery on 27 May 2015. Overall the practice is rated as good.

Specifically, we found the practice to be good for providing safe, well-led, effective, caring and responsive services. It was also good for providing services for older patients, patients with long term conditions, families, children and young people, working age people (including those recently retired and students), people whose circumstances may make them vulnerable and people experiencing poor mental health (including people with dementia).

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
  • Risks to patients were assessed and well managed.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
  • Health promotion and prevention was a priority for the practice.
  • Patients said they were treated with compassion, dignity and respect by all staff and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent and triage appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

We saw areas of outstanding practice:

  • We saw evidence of the practice providing health promotion in the community. For example, the registered manager partner provided a “When things go wrong below the belt” talk to approximately 30 men about testicular cancer, erectile dysfunction and prostate problems. Practice staff attended a local ‘Fun Day’ and ‘pamper’ evening and provided blood pressure checks and blood oxygen saturation checks using pulse oximeters to people attending the events. The GPs also provide brief medical articles for parish magazines in support of health promotion; recent articles included information about; hay fever; chronic pain and seasonal diabetes advice.
  • The practice had implemented a “Year of Care” approach for diabetic patients. Patients are given test results in advance of their appointment with the lead diabetic nurse which gave them time to think about their progress before their care planning appointment and enabled them to be more involved in their care and treatment.

However there were areas of practice where the provider could make improvements.

Importantly the provider should;

  • Ensure all staff are clear about when to obtain written consent and how to record it.
  • Review systems for recording training to ensure all staff records are up to date.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice