- GP practice
Archived: The Muswell Hill Practice
Important:
This service is now registered at a different address - see new profile
All Inspections
28 June 2017
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at The Muswell Hill Practice on 28 June 2017. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
- There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
- The practice had clearly defined and embedded systems to minimise risks to patient safety.
- Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
- Results from the national GP patient survey showed patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
- Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
- Patients we spoke with said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day. However, patient survey results were mixed in relation to access to the practice.
- The practice had good facilities and was well equipped to treat patients and meet their needs.
- There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
- The provider was aware of the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements.
The areas where the provider should make improvement are:
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Consider reviewing arrangements for medicines carried in GP doctor’s bags on home visits to ensure risks continue to be minimised in regard to medicines management.
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Review the appointment management system to consider the best way to provide access to patient’s preferred GP.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice
19 January 2015
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at the Dukes Avenue Practice on 19 January 2015. Overall the practice is rated as good.
Specifically, we found the practice to be good for providing well-led, effective, caring, and responsive services. The practice required improvement for providing a safe service. The practice was also good for providing services for the care provided to older people, people with long term conditions, families, children and young people, working age people (including those recently retired and students), people whose circumstances may make them vulnerable and people experiencing poor mental health (including people with dementia).
Our key findings across all the areas we inspected were as follows:
- Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
- Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
- Patients said they were treated with compassion, dignity and respect and that they were involved in their care and decisions about their treatment.
- Information about services and how to complain was available and easy to understand.
- Patients said they found it easy to make an appointment with a named GP and that there was continuity of care. For example same day urgent appointments were available.
- The practice had good facilities and was well equipped to treat patients and meet their needs.
- There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
There were areas of practice where the provider needs to make improvements.
Importantly the must:
- Ensure Disclosure and Barring Service (DBS) checks are carried out for all staff undertaking chaperone duties.
The provider should:
- Ensure legionella testing is undertaken.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice