Newport Health Centre

Updated 24 May 2018

The Carisbrooke Health Centre is located at 22 Carisbrooke High Street, Newport, Isle of Wight, PO30 1NR.

The practice website can be found at www.carisbrookehealthcentre.co.uk

The practice has an NHS General Medical Services contract to provide health services to approximately 11,400 patients.

The practice has a large catchment area covering the centre of the Isle of Wight. The practice has patients in three residential homes and two nursing homes. The practice supports patients in one home with supported living for people with mental health issues. The practice has six schools nearby.

The practice has opted out of providing out-of-hours services to their own patients and refers them to the Isle of Wight Out of Hours service via the NHS 111 service.

The practice was last inspected by the Care Quality Commission in October 2015. This was a full comprehensive inspection and the practice was rated as good overall and good in all the population groups and domains.

Updated 24 May 2018

This practice is rated as Good overall. (Previous inspection October 2015 – Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:

Older People – Good

People with long-term conditions – Good

Families, children and young people – Good

Working age people (including those recently retired and students – Good

People whose circumstances may make them vulnerable – Good

People experiencing poor mental health (including people with dementia) – Good

We carried out an announced comprehensive inspection at Carisbrooke Health Centre on 20 March 2018, as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
• There was a focus on continuous learning and improvement at all levels of the organisation.
• The practice child safeguarding lead GP held monthly meetings with the School Nurse, the Health Visitor and the community learning disability team liaison to discuss any issues.
• The practice was equipped to deal with medical emergencies and staff were suitably trained in emergency procedures.
• End of life care was delivered in a coordinated way which took into account the needs of those whose circumstances may make them vulnerable.

The areas where the provider should make improvements are:

• Review the recording of the decision to not undertake a Disclosure and Barring Service check on some staff roles.
• Review the process for the approval of all Patient Specific Directions completed for health care assistants in relation to flu injections.
• Review how patients are informed of the practice’s complaints process, including how to contact the Parliamentary and Health Service Ombudsman.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Updated 24 May 2018

Updated 24 May 2018

Updated 24 May 2018

Updated 24 May 2018

Updated 24 May 2018

Updated 24 May 2018