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York PA and Student Support Limited Good Also known as York Personal Support.

Inspection Summary


Overall summary & rating

Good

Updated 4 January 2019

About the service: York PA and Student Support Limited is a domiciliary care agency. It was providing personal care to six people at the time of our inspection. The agency supports people with physical disabilities, mental health needs, older people and people with a learning disability or autism. The agency also provides academic support to people who are studying at York University, but that section of the agency is not regulated by CQC.

The care service had been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with a learning disability or autism were supported to live as ordinary a life as any citizen.

People’s experience of using this service: People received a responsive service, which was tailored to their needs and wishes. Staff were recruited and matched with people, to ensure they were compatible. People benefitted from the relationships they built with a consistent staff team. Feedback we received about the staff showed us they were caring and treated people with dignity and respect.

Staff received an induction, training and support to give them the skills they needed to support people effectively. Risks to people were assessed and minimised and staff knew how to protect people from avoidable harm. People told us staff were reliable and always arrived on time. Where people required it, they were supported to receive their medicines in line with their prescription.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Support plans were in place to give staff the information they needed to support people in line with their preferences. These were updated when people’s needs changed.

Checks were routinely conducted on the quality and safety of the service. We received very positive feedback about the registered manager and nominated individual. People and staff told us they were very approachable. Our discussions with staff indicated there was a very positive, person-centred culture within the service.

Further information is in the detailed findings below.

Rating at last inspection: Good (report published 25 August 2016)

Why we inspected: This was a scheduled inspection based on the service’s previous rating.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas

Safe

Good

Updated 4 January 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 4 January 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 4 January 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 4 January 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 4 January 2019

The service was well-led.

Details are in our Well-led findings below.