The Grove Surgery

Updated 8 December 2025

The Grove Surgery is a GP practice that delivers services to 8,483 patients under a contract held with NHS England. The practice is situated within the Bedfordshire, Luton and Milton Keynes Integrated Care Board (ICB).

Information published by the Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 1 decile (1 of 10). The lower the decile, the more deprived the practice population is relative to others.

According to the latest available data, the ethnic make-up of the practice area is 61.5% White, 18.7% Black, 12.8% Asian, 4.2% Mixed, and 2.8% Other. There are more young people and fewer older people in the practice population than the local and national averages.

This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

We carried out an announced comprehensive assessment of 34 quality statements, under the safe, effective, caring, responsive and well-led key questions. We conducted a remote clinical inspection on 10 March 2026, and a site visit on 12 March 2026. This assessment was led by a CQC inspector who was supported by a CQC GP Specialist Adviser and 2 other CQC inspectors. We also requested some information from the practice which we reviewed remotely as part of this assessment.

Our assessment found the service as requires improvement overall.

We found 2 breaches of the regulations in relation to Regulation 12: safe care and treatment and Regulation 17: good governance. We have asked the practice for an action plan in response to the concerns found at this assessment.

Updated 8 December 2025

People were mostly positive about the quality of their care and treatment, although some expressed mixed views. The National GP Patient Survey is an independent national survey that tells us how people feel about their GP practice. The findings of the 2025 survey showed 71% of people had a positive experience of this GP practice. This was in line with local and national averages.

There was an active patient participation group (PPG) that provided feedback to the practice. Representatives from the PPG told us the practice acted on their feedback. This included making changes to the car park system, improvements to building access and internal signage, increased privacy at the reception desk, and extending access through additional Saturday and telephone appointments.

However, some people we spoke with said they did not know how to make a complaint and were not confident that any concerns raised would be acknowledged or addressed.