The Care Quality Commission
  • Doctor
  • GP practice

Saville Medical Group

Overall: Good read more about inspection ratings

7 Saville Place, Newcastle Upon Tyne, Tyne and Wear, NE1 8DQ (0191) 232 4274

Provided and run by:
Saville Medical Group

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Saville Medical Group on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Saville Medical Group, you can give feedback on this service.

19 November 2019

During an annual regulatory review

We reviewed the information available to us about Saville Medical Group on 19 November 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

11 November 2016

During an inspection looking at part of the service

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Saville Medical Group on 13 October 2015. Overall, we rated the practice as good. However, the practice was rated as requires improvement for providing safe services. In particular, we found that the systems for monitoring the temperature of the fridges, infection control and the arrangements for training of staff that carried out chaperone duties, should be reviewed.

We carried out a desk based focused inspection on 11 November 2016 to check whether the provider had taken to address the areas of improvement identified. This report only covers our findings in relation to those requirements. You can read the report from our last comprehensive inspection by selecting the ‘all reports’ link for Saville Medical Group on our website at www.cqc.org.uk.

Our key findings across all the areas we inspected were as follows:

  • The practice now had an effective system in place to monitor the temperature of all of the refrigerators where vaccines were stored and staff were aware of the actions to take when the temperature fell outside the acceptable range.
  • The practice had reviewed and improved their infection control processes to ensure that infection control audits identified all risks.
  • The practice had provided training for the staff who carried out chaperone duties, this ensured they understood the full remit of the role. They had taken steps to raise patients’ awareness of chaperones.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice

13 October 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Saville Medical Group on 13 October 2015. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • Information about safety was recorded, monitored, appropriately reviewed and addressed, however some staff were unsure of the process regarding significant events.
  • Risks to patients were assessed and well managed, with the exception of those relating to infection control and the storage of vaccines.
  • The practice had good facilities and they were well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by managers. The practice proactively sought feedback from staff and patients, which they acted on.

However there were areas of practice where the provider needs to make improvements.

Importantly the provider should:

  • Improve the systems for monitoring the temperature of refrigerators used for the storage of vaccines. Specifically, in-built and back-up thermometers need to be checked to ensure their readings align, and staff need to be clear on how to record the temperatures and what to do should they fall outside of the acceptable range of +2 to +8 degrees Celsius.

  • Improve infection control audits to ensure all risks are identified.

  • Provide appropriate training to staff who will be acting as chaperones to ensure they understand the full remit of the role.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

27 November 2013 and 3 January 2014

During a routine inspection

People were positive about the care they received at the practice. Comments included, 'It is easy to get an appointment. I feel the clinicians give me time and listen during consultations' and 'The doctor I normally see is very good and speaks in a language I can understand'.

We found people were given the information they needed to make an informed decision about their care.

We saw people were cared for effectively and care was planned for the individual.

People were protected from the risk of infection as the provider had a system in place to ensure their safety.

We saw there was an effective recruitment system in place and the correct checks were made before staff started work at the practice.

The provider had a system in place to record and monitor complaints. Complaints were taken seriously and responded to appropriately.