We carried out a review of the data available to us about Compass House Medical Centres on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Compass House Medical Centres, you can give feedback on this service.
Compass House Medical Centre was inspected on 12 May 2015. This was a comprehensive inspection.
Overall the practice is rated as outstanding.
Specifically the practice is rated as outstanding for providing responsive and well led services, and good for providing safe, caring and effective care. The practice is rated as outstanding for the care of families, people with long term conditions, and good for the population groups of older people, working age people, vulnerable people, people with mental health issues including dementia.
Our key findings across all the areas we inspected were as follows:
We saw several areas of outstanding practice including:
The practice had a young person friendly clinic providing easy access to anonymous chlamydia screening and a condom card scheme called the “C Card Scheme”, a confidential service which enabled patients aged 13-24 years old to get free condoms as well as sexual health information and advice. The local authority informed us that this scheme had achieved a positive impact, decreasing sexually transmitted disease and unwanted pregnancy rates within Torbay.
The practice nominated an executive GP partner on a rotational basis every three years to lead the practice and drive continuous improvement.
The practice carried out virtual clinics for patients with diabetes to support less mobile patients and to reduce patient’s frequency of visits to the practice and also to prevent unnecessary attendance in secondary care.
Chief Inspector of General Practice
We saw that people's care and treatment was monitored and well supported. Patients had access to specialist services and chronic diseases were monitored. Staff understood about safeguarding practices to keep patients safe from abuse or abusive practices.
One patient told us 'I come here to see the doctor regularly, and all my family are registered here. I have confidence in the staff here. They are well informed and know us as a family. They look after the kids well too. No complaints'. A patient who emailed us told us that 'Compass House operates at a very high standard. The care and administration of patients is excellent. The support doctors have given myself and my family is frequently above and beyond their duty. I recommend the practice to numerous friends and colleagues.'
The appointments and triage system was not liked by some patients we spoke with, although people told us they could get appointments if they needed them. Two patients also expressed concern over a lack of confidentiality in the waiting room.
Staff told us they received the training and support they needed to carry out their role. We found that although the practices were being well managed, some of the systems to identify concerns or significant events were not robust enough.