21 July 2016
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection on 21 July 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
- There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
- Risks to patients were generally assessed and well managed, although recruitment was not always conducted in line with the policies.
- Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
- Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
- Information about services and how to complain was available and easy to understand.
- The practice had good facilities and was well equipped to treat patients and meet their needs.
- There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
There were areas of practice where the provider must make improvements:
- Ensure the recruitment of all staff, including locum staff, includes all the necessary employment checks, including a Disclosure and Barring Service check, and records are kept of these.
- Ensure documented evidence of staff appraisals and training is available.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice