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Riverside Place Requires improvement

Inspection Summary

Overall summary & rating

Requires improvement

Updated 1 October 2020

About the service

Riverside Place is a residential care home providing personal and nursing care to 23 people aged 65 and over at the time of the inspection. The service can support up to 72 people.

Riverside Place is a purpose-built care home. It offers accommodation over three floors.

People’s experience of using this service and what we found

There were measures in place to ensure people were safe. Staff carried out hourly checks for people if they were in their bedrooms. Checks were increased in frequency, if needed, for people who were identified as high risk of falls and if they were unable to summon assistance when they needed it. When people were in communal areas staff were present to ensure people got the assistance when needed.

The provider had implemented robust infection control measures in the home. Staff were wearing appropriate personal protective equipment (PPE) in the home and washed their hands regularly. Visitors at the home were received by a receptionist, who checked their temperature and oxygen level and provided them with the required PPE, before entering the home. Visitors were required to complete a health care questionnaire with contact details so that they could be alerted in case of an outbreak.

There were policies and procedures in the home to minimise the spread of infections.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was requires improvement (published 07 November 2019).

The provider completed an action plan after the last inspection to show what they would do and by when to improve.

Why we inspected

The inspection was prompted by a notification of a specific incident. Following which a person using the service sustained a serious injury and died. This incident is subject to a criminal investigation. As a result, this inspection did not examine the circumstances of the incident.

We found no evidence during this inspection that people were at risk of harm from this concern.

CQC have introduced targeted inspections to follow up on enforcement notices or breaches or to check specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.

Please see the safe section of this full report.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Riverside Place on our website at

Follow up

The rating for this service remains unchanged. We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas


Requires improvement

Updated 1 October 2020

At our last inspection we rated this key question requires improvement. We have not reviewed the rating at this inspection.

This is because we only looked at the parts of this key question we had specific concerns about.



Updated 1 October 2020



Updated 1 October 2020



Updated 1 October 2020


Requires improvement

Updated 1 October 2020